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Additional Deliverables: e-Learning Course, Design Document
Problem
Pharmacy technicians often struggled to communicate medication concerns clearly and efficiently with pharmacists, leading to delays, repeated clarifications, and inconsistent handoffs.
Solution
This fill‑in‑the‑blank SBAR Communication Protocol Form provides pharmacy technicians with a simple, structured tool to prepare for conversations with a pharmacist. It reinforces the SBAR framework introduced in the course—Situation, Background, Assessment, Recommendation—and helps technicians organize key details before initiating a discussion.
By guiding learners through each step of the protocol, the form supports clear, consistent, and efficient communication between the technician and the pharmacist. Technicians can download and use this resource on the job to ensure they are sharing complete information, reducing misunderstandings, and contributing to safer, more collaborative patient care.
Additional Deliverables: e-Learning Course, Design Document
Problem
Technicians were unsure how to communicate with patients about sensitive topics such as medication instructions, adherence, and clarifying missing information, resulting in inconsistent messaging and reduced patient understanding.
Solution
The Patient Communication Scripts Guide is a printable, easy‑to‑reference resource that supports pharmacy technicians in delivering clear, confident, and patient‑centered communication. It includes ready‑to‑use scripts for common pharmacy interactions, de‑escalation strategies, patient education moments, special populations, and frequently encountered scenarios.
Technicians can keep this guide at their workstation or review it before challenging conversations. Each script models professional, empathetic language that promotes trust, reduces misunderstandings, and helps technicians navigate sensitive or complex situations with confidence.
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Additional Deliverables: e-Learning Course, Storyboard, Design Document
Problem
New and experienced technicians needed a quick way to reinforce the core safety checks required during medication preparation and verification, especially in fast‑paced environments where errors can occur.
Solution
The 5 Rights of Medication Safety poster is a visually designed quick‑reference tool that reinforces safe dispensing practices at the point of work. It highlights the five essential checks—Right Patient, Right Medication, Right Dose, Right Route, and Right Time—that technicians should verify every time they prepare, fill, or assist in verifying a prescription.
Placed near the filling station, verification area, or any workspace where medications are selected and labeled, this poster keeps the 5 Rights highly visible. Its clear, scan‑friendly layout encourages technicians to pause, double‑check key details, and prevent common dispensing errors before they reach the patient.
This resource serves as a daily reminder to slow down, stay focused, and maintain accuracy throughout the workflow.
Additional Deliverables: e-Learning Course, Storyboard, Design Document
Problem
Technicians were unsure how to follow multi‑step safety protocols consistently, leading to confusion about when to escalate issues, what information to document, and how to respond to missing or unclear prescription details.
Solution
The Protocol Posters are a coordinated set of three visual reminders designed to help pharmacy technicians quickly recall the key steps of the safety protocols introduced in the Reducing Dispensing Errors course. Each poster highlights one protocol in a clear, scan‑friendly layout, making it easy for technicians to reference the correct process during busy workflow moments.
These posters can be displayed at the work area—near the filling station, verification zone, or any high‑traffic workspace—or kept in a binder next to the workstation for quick review. Because they share a unified design, the set works together as a cohesive visual system, reinforcing consistent, accurate protocol use across the pharmacy.
This resource is especially helpful for technicians who need a quick refresher on how each protocol works, supporting accuracy, confidence, and safer dispensing practices.
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